Deactivating User Accounts

To deactivate a user's AHOBPR Clinical Portal account, perform the following steps:

Note: -_Only Registry Managers can remove a user's access to the AHOBPR Clinical Portal.

  1. Click the Administration tab in the banner at the top of the page.

    The Administration > Users page displays.

    Image of the Administration > Users Page.

  2. Use the following methods to search for users:

    Closed Search by Username

    1. Enter any of the following search criteria in the Search By Username box:

      • username
      • first name
      • last name

      Note: -_You can enter a partial name in the box to search for the user.

    2. Click the Search button.

      If the user name is found in the system, the page will display the user in a table at the bottom of the page.

      Image of the Administration > Users Page showing existing users.

      Note: -_If necessary, use the numbered links at the bottom of the User/Roles section to locate the appropriate user.

    ClosedSearch by User Type

    1. Use the Search by Type box to select the type of users that you want to locate: Active, Pending, and Inactive.

    2. Click the Search button.

      All users that match the type of user you selected previously are displayed.

      Image of the Administration > Users Page showing search results for user type.

  3. Click the Deactivate link associated with the user.

    WARNING! -_Deactivating this user will remove all their access to the AHOBPR Clinical Portal.

    The Administration > Users page refreshes to display that the user account has been removed from the Active user list.

    Note: -_While the user no longer appears in the user list and cannot be located by search for their user name, their information still resides in the system. To restore the user's account, you must add their account back to the system.See the "Activating User Accounts" topic..